c7ccc's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how c7ccc collects, uses, and protects your data.
1. Introduction
c7ccc is a trusted online gaming platform serving Bangladeshi players. We believe that protecting the privacy of your personal information is a core responsibility. This privacy policy explains how c7ccc collects your information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties.
By using our platform, you agree to the terms of this privacy policy. We reserve the right to amend this policy at any time. If significant changes are made, we will notify you via the platform or to your registered email. The latest version will always be available on this page.
This policy applies to all users — both registered members and unregistered visitors. However, account-related information applies to registered members only.
2. What Information We Collect
2.1 Information You Provide Directly
When you register with c7ccc or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form — never as plain text)
- Payment method details (bKash, Nagad, or Rocket number — for transaction identification only)
- Information you provide when submitting a support request
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically, such as:
- IP address and device identification data
- Browser type and version, operating system
- Which pages you visited and how long you spent on them
- Login and logout times and session-related data
- Gameplay history and betting activity
- Transaction records (deposit and withdrawal timestamps and amounts)
2.3 Cookies and Similar Technologies
c7ccc uses cookies and similar tracking technologies to improve your experience. Cookies help with session management, security verification, and ensuring platform functionality. You can disable cookies from your browser settings, though this may limit some platform features.
3. Purpose of Data Use
c7ccc uses the information collected for the following legitimate purposes:
- Account management: Creating, verifying, and keeping your account secure.
- Service delivery: Enabling gameplay, processing transactions (bKash, Nagad, Rocket), and providing bonus benefits.
- Customer support: Resolving your requests or issues via 24/7 live chat and email.
- Security and fraud prevention: Detecting suspicious activity and protecting the integrity of the platform.
- Age verification: Ensuring services are provided only to those aged 21 and above.
- Responsible gaming: Identifying unusual gameplay patterns to assist users.
- Legal compliance: Adhering to applicable laws and regulations and maintaining records.
- Service improvement: Analysing the platform and improving user experience.
We never sell or transfer your information to third parties for marketing purposes without your consent.
4. Data Sharing and Disclosure
4.1 Service Provider Partners
c7ccc works with certain service providers — such as payment processing partners, technology services, and security verification agencies. These partners receive only the information necessary to carry out their specific tasks and are bound by a strict confidentiality agreement.
4.2 Legal Obligations
c7ccc may be legally required to disclose information in response to a court order, legal process, or a lawful request from a government authority. In such cases, we will disclose only the minimum information requested.
4.3 Corporate Structural Changes
In the event of a company restructure, merger, or asset transfer, user information may be transferred to the relevant authority. In such cases, the new authority will be obligated to ensure the same or a higher level of protection as provided under this privacy policy.
5. Data Security Measures
SSL Encryption
The c7ccc platform uses the highest standard of SSL (Secure Socket Layer) encryption technology. All data transmitted between your browser and our servers is encrypted, preventing third parties from reading it.
Password Protection
Your password is stored using a strong hashing algorithm. Even our staff cannot view your actual password. If you forget your password, use the secure recovery process.
Server Security
Our servers are housed in secure data centres and are under continuous security monitoring. System protection is maintained through regular security audits and updates.
Access Control
Your personal information can only be accessed by authorised c7ccc staff, and only when necessary to deliver a service. A record of every access is kept.
If any security breach or suspicious activity is detected, c7ccc will take immediate action and notify the relevant authorities and affected users as required by law. However, transmitting data over the internet is not entirely without risk — we make every effort, but no one can guarantee absolute security.
6. Data Retention Period
c7ccc retains your information only for as long as necessary to provide services, fulfil legal obligations, and meet legitimate business purposes. Specific guidelines are listed below:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
- Transaction records: Financial transaction data is retained for an extended period in accordance with legal requirements.
- Support records: Records of customer service communications are retained for service quality improvement and dispute resolution.
Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.
7. Your Rights
Right to Access
You may request at any time to know what information c7ccc holds about you and how it is being used.
Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information, although some data may need to be retained due to legal obligations.
Right to Object to Processing
In certain circumstances, you may object to the processing of your data, particularly when it is used for marketing purposes.
Right to Data Portability
Where technically feasible, you may receive your personal information in a structured, commonly used format.
Right to Withdraw Consent
Where you have provided information on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact our support team. We are committed to responding to your request within the timeframe required by applicable law.
8. Protection of Minors
c7ccc's services are for users aged 21 and above only. We do not knowingly collect or process personal information from any minor. Age is verified at the time of registration.
If you suspect that a minor has registered by mistake, please notify our support team immediately. We will close that account and delete the associated information.
Parents and guardians should remain vigilant in monitoring their children's online activity. c7ccc recommends visiting the Responsible Gaming page for more information on responsible gaming.
9. Protection of Payment Information
c7ccc currently handles financial transactions via bKash, Nagad, and Rocket. When using these payment methods, your financial information is stored with the highest level of security.
- We never store your mobile banking PIN or password.
- Only the reference information necessary for transaction identification is retained.
- No member of our staff will ever ask for your payment PIN or OTP over the phone or via chat.
- If you receive any suspicious communication, please notify our support team immediately.
Rocket (Dutch-Bangla Bank Mobile Banking) users should note that Rocket is Dutch-Bangla Bank's mobile wallet service. We do not accept direct bank transfers.
10. Third-Party Links
The c7ccc platform may contain links to third-party websites (such as game provider sites). These external websites have their own privacy policies and c7ccc has no control over them. We are not responsible for the privacy practices of these third parties.
We recommend reading the privacy policy of any third-party website before visiting it.
11. Policy Changes
c7ccc reserves the right to review and update this privacy policy as needed. Changes may occur due to service updates, new legal obligations, or technological developments.
If significant changes are made, we will post a notice on the platform and notify you via your registered email. Continued use of the platform after any changes will be taken as your agreement to the updated policy.
The latest version of this policy will always be available on this page. Check back regularly to stay informed.
12. Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy, please contact our privacy team. We will endeavour to resolve your concerns as quickly as possible.
If you wish to request access to, correction of, or deletion of your personal information, please use the contact details below.
Our support team is able to assist in both Bengali and English.
Contact Details
For data protection requests, additional information may be required to verify your identity.
Want to know more?
Read our Terms & Conditions and Responsible Gaming policy — play safely.